Terms of service
Terms of Service
Welcome to Kavdrino. These Terms of Service govern your access to and use of https://kavdrino.com/, including browsing products, making purchases, and using related services.
The Website is owned and operated by HONGKONG CHIFENG TRADING LIMITED. By accessing or using the Website, you agree to comply with these Terms of Service and the applicable policies published on the Website. If you do not agree to these terms, please discontinue use of the Website.
1. Eligibility and Website Use
You must have the legal capacity required under applicable law to enter into contracts and make purchases through the Website.
If you use the Website on behalf of another individual or organization, you represent that you have the appropriate authorization to do so.
You agree to comply with applicable laws and regulations and not to use the Website for fraudulent, unlawful, or otherwise unauthorized activities.
2. Products and Services
Kavdrino specializes in everyday bathroom essentials sold through our official website, including toilet brushes, bathroom shelves, and related products.
We make reasonable efforts to ensure that product descriptions, images, prices, dimensions, materials, and other product information are accurate and clear.
Product colors and appearance may vary slightly due to display settings, lighting, or other factors. Please refer to the relevant product page for available specifications and usage instructions.
If we identify an error in product information, we will review it and take reasonable steps to address the issue.
3. Pricing and Payments
Product prices and applicable charges are displayed during checkout.
Before submitting an order, please review the product prices, quantities, shipping charges, applicable taxes, and any other relevant fees.
We accept the payment methods displayed at checkout. Payment transactions may be processed by third-party payment providers and may be subject to their applicable terms.
If an obvious pricing error, technical malfunction, or payment issue occurs, we will review the circumstances and contact you where reasonably necessary, in accordance with applicable law.
4. Orders and Confirmation
When you submit an order, you are requesting to purchase the selected products.
Successful order submission does not necessarily mean that the order has been finally accepted. Order confirmation, payment status, and subsequent processing are determined through our checkout process and relevant notifications.
Where reasonably necessary, we may verify order information, including payment status, shipping details, and product availability.
If an order cannot be fulfilled, a product is unavailable, or another issue affects order processing, we will make reasonable efforts to notify you and provide an appropriate resolution in accordance with applicable law.
5. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at [email protected].
For orders that have not yet shipped, we will make reasonable efforts to assist based on the current order status.
Once an order has shipped, changes or cancellations may no longer be possible. In such cases, you may request a return or another appropriate resolution in accordance with our return policy and applicable law.
6. Shipping and Delivery
Order processing times, estimated delivery times, shipping fees, and available destinations are described in our Shipping Policy and the information displayed during checkout.
Delivery estimates are provided for reference only. Actual delivery times may be affected by carrier operations, weather, customs clearance, public holidays, and other circumstances.
We will make reasonable efforts to assist with shipping inquiries and investigate delivery issues in accordance with applicable law.
7. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are subject to our Return & Refund Policy.
Please contact our customer support team before returning a product to obtain the applicable return instructions and address.
Nothing in these Terms of Service excludes or restricts any statutory consumer rights that cannot lawfully be excluded or restricted.
8. User Conduct and Website Security
When using the Website, you must not:
- Use the Website for fraudulent or unlawful activities.
- Access Website systems, accounts, or personal information without authorization.
- Upload or distribute malware or other harmful content.
- Interfere with Website operations or compromise Website security.
- Infringe the intellectual property or other legal rights of Kavdrino or third parties.
- Submit false, misleading, or unauthorized order information.
Where reasonably necessary and permitted by applicable law, we may take appropriate protective measures in response to activities that violate applicable law or threaten Website security.
9. Intellectual Property
The brand names, logos, text, website design, images, and other protected materials displayed on the Website belong to their respective lawful rights holders.
Unauthorized copying, modification, distribution, commercial use, or other infringement of protected intellectual property is prohibited, except where permitted by applicable law.
Purchasing a product from our Website does not transfer ownership of our brand elements, images, or other intellectual property to you.
10. Third-Party Services and Links
The Website may use third-party payment, shipping, technical, or other services and may contain links to third-party websites.
Third-party services may be governed by separate terms and privacy policies. Please review the applicable terms when using those services.
We remain responsible for our own obligations under applicable law. Nothing in this section guarantees all aspects of third-party services or excludes obligations that we are legally required to fulfill.
11. Privacy and Personal Information
We may process personal information as necessary for order processing, payments, delivery, customer support, and Website operations.
The collection, use, sharing, retention, and protection of personal information are described in our Privacy Policy and are subject to applicable law.
Please do not send unnecessary sensitive personal information or complete payment credentials through the Website or email.
12. Limitation of Liability
We make reasonable efforts to maintain Website availability and provide clear product and service information.
However, temporary interruptions or information delays may occur due to maintenance, network failures, technical issues, or other circumstances.
To the extent permitted by applicable law, liability will be determined based on the relevant circumstances. Nothing in these Terms of Service excludes or limits liability or consumer rights that cannot lawfully be excluded or restricted.
13. Changes to These Terms
We may revise these Terms of Service to reflect changes in legal requirements, business operations, or Website services.
Revised terms will be published on the Website and will take effect in accordance with applicable law.
You should review the applicable terms when using the Website. Any changes will not affect existing rights that are expressly protected by applicable law.
14. Governing Law and Dispute Resolution
The Website is operated by HONGKONG CHIFENG TRADING LIMITED.
Subject to mandatory consumer protection laws and other applicable legal requirements, legal matters relating to these Terms of Service are generally governed by the laws of the Hong Kong Special Administrative Region.
If you have a question or dispute concerning an order, product, or Website service, we encourage you to contact our customer support team first to seek a reasonable resolution.
Nothing in these Terms of Service restricts either party from seeking remedies through a competent court, regulator, or other appropriate body where permitted by applicable law.
15. Contact Us
If you have questions about these Terms of Service or our Website, please contact us using the information below.
Email: [email protected]
Phone: +852 5638 2914
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Business Information
Kavdrino is owned and operated by HONGKONG CHIFENG TRADING LIMITED.
Kavdrino operates an online retail store at kavdrino.com, specializing in bathroom essentials, including toilet brushes and bathroom shelves. We offer practical products designed for everyday bathroom cleaning and organization.
BRAND: Kavdrino
LEGAL COMPANY NAME: HONGKONG CHIFENG TRADING LIMITED
OWNER / REPRESENTATIVE: Lin Guoyun
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +852 5638 2914
WEBSITE: https://kavdrino.com/
BUSINESS ADDRESS: ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HONG KONG