Shipping policy

Shipping Policy

Welcome to Kavdrino!

At Kavdrino, we are committed to providing clear and transparent shipping information to help customers understand order processing, delivery estimates, and applicable shipping charges.

This Shipping Policy applies to products purchased through our official website, https://kavdrino.com/, including toilet brushes, bathroom shelves, and other bathroom essentials available in our store.

Shipping Summary

  • Order Processing: 1–3 business days
  • Estimated Shipping Time: 7–15 business days
  • Standard Shipping Fee: US$12.99
  • Free Shipping: Qualifying merchandise orders of US$39.99 or more

1. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing includes payment verification, product inspection, packaging, and preparation for shipment.

Weekends and public holidays are generally excluded from business days. Processing may take longer during periods of high order volume, temporary stock shortages, or other exceptional circumstances.

If a significant processing delay occurs, we will make reasonable efforts to contact you using the information provided with your order.

2. Estimated Shipping Time

Once an order has been processed and transferred to the shipping carrier, estimated delivery normally takes 7–15 business days.

Order processing time and shipping time are calculated separately. Under normal circumstances, the combined estimated processing and delivery period is approximately 8–18 business days.

Actual delivery times may vary depending on the destination, carrier operations, weather, customs clearance, public holidays, and other circumstances. Estimated delivery times are not guaranteed arrival dates.

3. Shipping Rates

Our standard shipping fee is US$12.99 for qualifying merchandise orders with a subtotal below US$39.99.

Free standard shipping is available for qualifying merchandise orders with a subtotal of US$39.99 or more.

The free-shipping threshold is based on the merchandise subtotal after applicable discounts, excluding shipping charges, taxes, and other additional fees.

Applicable shipping charges and available delivery options will be displayed during checkout.

4. Shipping Destinations

Kavdrino ships to destinations supported by our checkout system.

Available shipping countries, regions, and postal codes are determined by the options provided at checkout.

If shipping is not currently available to your selected address, you may be unable to complete your purchase.

5. Shipment Confirmation and Tracking

Once your order has shipped, we will send a shipping notification to the email address provided with your order.

When tracking information is available from the shipping carrier, it will be included in the shipping notification or provided through the order tracking process.

Tracking information may take some time to appear or update in the carrier's system.

If you have difficulty tracking your shipment, please contact our customer support team.

6. Shipping Address Accuracy

Customers are responsible for reviewing their shipping information before placing an order, including the recipient's name, phone number, address, and postal code.

If you notice an error in your shipping details, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before shipment. However, we cannot guarantee that changes can be made after an order has been processed.

Once a package has shipped, address modifications may be restricted by the shipping carrier.

If a delivery issue results from incorrect or incomplete address information, we will review the circumstances and assist where possible.

7. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • Severe weather or natural disasters
  • Carrier disruptions or transportation issues
  • Public holidays or peak shipping periods
  • Customs inspections or clearance delays
  • Incorrect or incomplete delivery details
  • Other circumstances beyond our reasonable control

If your shipment experiences an unexpected delay, please contact our support team for assistance with checking its status.

8. Lost or Damaged Packages

If your shipment appears to be lost, tracking information shows an unusual delivery issue, or your product arrives damaged, please contact us promptly.

To help us investigate, please provide your order number, relevant tracking information, and photographs of the damaged product or packaging, where applicable.

We will review the circumstances and, where appropriate, work with the shipping carrier to investigate. Depending on the findings and applicable consumer protection requirements, we may arrange a replacement, refund, or another appropriate resolution.

9. Customs Duties and Import Charges

International shipments may be subject to customs duties, import taxes, or other clearance charges imposed by the destination country or region.

Whether such fees apply and who is responsible for paying them will depend on the checkout information, shipping arrangements, and applicable requirements.

Where additional charges are payable by the customer, we will provide relevant information during checkout where applicable.

10. Order Cancellation

If you would like to cancel an order, please contact our customer support team as soon as possible.

For orders that have not yet shipped, we will review the cancellation request based on the current processing status.

Orders that have already shipped may not be eligible for immediate cancellation. If you wish to return a delivered order, please refer to our Return & Refund Policy.

11. Contact Us

If you have questions about shipping, delivery times, shipping charges, or order tracking, please contact us.

Email: [email protected]

Phone: +852 5638 2914

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business Information

Kavdrino is owned and operated by HONGKONG CHIFENG TRADING LIMITED.

Kavdrino operates an online retail store at kavdrino.com, specializing in bathroom essentials, including toilet brushes and bathroom shelves. We offer practical and stylish products for everyday bathroom cleaning and organization.

BRAND: Kavdrino

LEGAL COMPANY NAME: HONGKONG CHIFENG TRADING LIMITED

OWNER / REPRESENTATIVE: Lin Guoyun

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 5638 2914

WEBSITE: https://kavdrino.com/

BUSINESS ADDRESS: ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HONG KONG