Refund policy
Return & Refund Policy
At Kavdrino, we aim to provide a clear and transparent shopping and after-sales experience. This policy applies to products purchased through our official website, https://kavdrino.com/, including toilet brushes, bathroom shelves, and other bathroom essentials available in our store.
1. Return Period
Customers may submit a return request within 30 calendar days after delivery.
For standard returns, products must generally be unused, uninstalled, in their original condition, and accompanied by their original packaging and accessories where applicable.
If a product is defective, damaged during transit, or incorrect, we will review the situation and provide an appropriate resolution in accordance with applicable law. Mandatory consumer rights are not improperly restricted by our standard return conditions.
2. Return Eligibility
To qualify for a standard return, please ensure that:
- The product is unused, uninstalled, and in its original condition.
- The original packaging, accessories, and included items are retained where applicable.
- You can provide a valid order number or proof of purchase.
- Your return request is submitted within the applicable return period.
For hygiene and sanitation reasons, toilet brushes that have been used in sanitary areas are generally not eligible for change-of-mind returns.
If a product has a defect or another issue that must be addressed under applicable law, please contact our customer support team for assistance.
3. How to Request a Return
To request a return, please email us at [email protected] and provide the following information:
- Your order number
- The product name
- The reason for the return
- Product photographs or supporting evidence, where applicable
Our customer support team will review your request and provide the next steps, including the applicable return address and instructions.
Please do not send any items back before receiving return instructions from our customer support team. Our registered business address may differ from the actual return processing address.
4. Return Shipping Costs
For change-of-mind returns or returns for reasons unrelated to product quality, customers are generally responsible for return shipping costs.
If a product is defective, damaged during transit, or incorrect, we will review the circumstances and handle the applicable costs and responsibilities in accordance with the findings and applicable law.
Specific return arrangements and applicable costs will be communicated when your return request is reviewed.
5. Exchanges
If you receive a defective, damaged, or incorrect product, please contact us promptly.
After reviewing the issue, we will assess an appropriate resolution based on product availability, the nature of the problem, and applicable law. Possible resolutions may include an exchange, replacement shipment, refund, or another appropriate remedy.
Please contact customer support before returning an item for an exchange. Do not send products back without authorization and return instructions.
6. Refund Eligibility and Processing Time
Once a returned product has been reviewed and approved for a refund, we generally initiate the refund within 5–10 business days.
Refunds are normally issued to the original payment method. The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
If your refund has not appeared after the expected processing period, please check with your payment provider or bank first. If you still need assistance, contact Kavdrino customer support.
7. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible at [email protected].
Where applicable, please provide:
- Your order number
- Photographs of the product
- Photographs of the outer or shipping packaging, where relevant
- A brief description of the issue
We will review the circumstances and provide an appropriate resolution, which may include a replacement, exchange, refund, or another reasonable remedy.
8. Order Cancellations
If you wish to cancel an order, please contact our customer support team as soon as possible.
For orders that have not yet shipped, we will review your cancellation request based on the current order status.
Once an order has shipped, immediate cancellation may no longer be possible. After delivery, you may request a return in accordance with this policy and applicable law.
9. Items Not Eligible for Standard Returns
To the extent permitted by applicable law, the following circumstances are generally not eligible for change-of-mind returns:
- Products that have been used or installed.
- Products damaged through improper use by the customer.
- Products whose condition, packaging, or accessories are incomplete due to customer handling.
- Products for which the standard return request period has expired.
These restrictions do not exclude or limit any statutory rights relating to product quality, refunds, or other consumer remedies that cannot lawfully be excluded or restricted.
10. Contact Us
If you have questions about returns, exchanges, or refunds, please contact us using the information below.
Email: [email protected]
Phone: +852 5638 2914
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Please include your order number when contacting us so that we can assist you more efficiently.
Business Information
Kavdrino is owned and operated by HONGKONG CHIFENG TRADING LIMITED.
Kavdrino operates an online retail store at kavdrino.com, specializing in bathroom essentials, including toilet brushes and bathroom shelves. We offer practical products designed for everyday bathroom cleaning and organization.
BRAND: Kavdrino
LEGAL COMPANY NAME: HONGKONG CHIFENG TRADING LIMITED
OWNER / REPRESENTATIVE: Lin Guoyun
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +852 5638 2914
WEBSITE: https://kavdrino.com/
BUSINESS ADDRESS: ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HONG KONG