Contact Us

Thank you for visiting Kavdrino!

We are committed to providing practical bathroom essentials and a clear, convenient shopping experience. If you have questions about our products, orders, payments, shipping, returns, or other services, please feel free to contact us using the information below.

1. Customer Support

For product inquiries, order assistance, or after-sales support, you can contact us by email or telephone.

Email: [email protected]

Phone: +852 5638 2914

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to inquiries during our regular support hours. Actual response times may vary depending on the nature and volume of requests.

2. Order Inquiries

If you need to check your order status, confirm payment information, or request changes to an order that has not yet shipped, please contact us by email.

To help us assist you more efficiently, please include the following information where applicable:

• Your order number
• The email address used to place the order
• A description of your question or request
• Relevant product or order screenshots, if applicable

For your security, please do not send complete payment card numbers, card security codes, or other sensitive payment credentials by email.

3. Shipping and Delivery Inquiries

If you have questions about order processing, delivery progress, tracking information, or your shipping address, please contact us with your order number and relevant shipping details.

Orders are generally processed within 1–3 business days after payment confirmation. Estimated delivery after shipment is normally 7–15 business days.

For more information, please review our Shipping Policy.

4. Returns and Refunds

If you would like to request a return, exchange, or refund, please email our customer support team with your order number, product name, and reason for the request.

If an item arrives damaged, defective, or incorrect, please include relevant photographs where possible so that we can review the issue and provide further instructions.

For complete details about eligibility and procedures, please refer to our Return & Refund Policy.

5. Product Inquiries

Kavdrino specializes in everyday bathroom essentials, including:

• Toilet Brushes
• Bathroom Shelves

If you have questions about product dimensions, materials, installation methods, usage instructions, or other product details, please contact us before making a purchase.

6. Business Information

Kavdrino is owned and operated by HONGKONG CHIFENG TRADING LIMITED.

Registered Business Address:

ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HONG KONG

Please note that our registered business address may differ from the return processing address. Contact customer support to confirm the correct return address before sending any items back.

7. Other Inquiries

If you have questions about website use, personal information protection, or other services, you may review our Privacy Policy, Terms of Service, and Legal Notice. You may also contact us directly using the information provided above.

Thank you for choosing Kavdrino. We look forward to assisting you.

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Business Information

Kavdrino is owned and operated by HONGKONG CHIFENG TRADING LIMITED.

Kavdrino operates an online retail store at kavdrino.com, specializing in bathroom essentials, including toilet brushes and bathroom shelves. We offer practical products designed for everyday bathroom cleaning and organization.

BRAND: Kavdrino

LEGAL COMPANY NAME: HONGKONG CHIFENG TRADING LIMITED

OWNER / REPRESENTATIVE: Lin Guoyun

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 5638 2914

WEBSITE: https://kavdrino.com/

BUSINESS ADDRESS: ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HONG KONG