Privacy policy
Privacy Policy
Welcome to Kavdrino. We respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and share information when you visit https://kavdrino.com/, browse products, place orders, make payments, or contact our customer support team.
Kavdrino is owned and operated by HONGKONG CHIFENG TRADING LIMITED.
1. Information We Collect
Depending on how you use our Website and services, we may collect the following categories of information.
1.1 Personal and Contact Information
This may include your name, email address, telephone number, billing address, and shipping address.
1.2 Order and Transaction Information
This may include order numbers, purchased products, quantities, order amounts, payment status, shipping information, and records relating to returns, refunds, and customer support.
Payments are generally processed by the payment service providers available during checkout. We may receive transaction confirmations and related payment information necessary to fulfill orders. We generally do not directly store complete payment card numbers or card security codes.
1.3 Device and Website Usage Information
When you visit our Website, we and relevant technology providers may collect information such as your IP address, browser type, device information, operating system, access times, pages viewed, product browsing activity, cookies, and similar technical information.
1.4 Customer Communications
When you contact us by email, telephone, or another available support channel, we may retain your inquiries, order-related questions, and relevant communication records to provide assistance and manage after-sales requests.
2. How We Use Personal Information
We may use personal information as necessary to fulfill orders, provide customer support, operate our Website, and comply with applicable legal requirements. These purposes may include:
- Processing orders, payments, and product deliveries.
- Responding to product inquiries and customer support requests.
- Managing returns, exchanges, and refunds.
- Maintaining Website functionality and improving the shopping experience.
- Identifying suspicious transactions and preventing fraud.
- Sending necessary order-related notifications.
- Sending marketing communications where permitted by law and subject to required consent.
- Complying with applicable financial, tax, and other legal obligations.
3. Cookies and Similar Technologies
Our Website may use cookies, pixels, and similar technologies to support shopping cart functionality, maintain website sessions, remember relevant preferences, analyze Website usage, and measure advertising performance where applicable.
Essential cookies may be used to help the Website function properly. Where applicable law requires consent for non-essential cookies or tracking technologies, we will provide relevant choices and controls.
You may also manage certain cookies through your browser settings. Disabling some cookies may affect Website functionality.
4. Sharing Personal Information
We may share personal information with the following categories of service providers and other parties when reasonably necessary to fulfill orders and operate our Website:
- E-commerce and Technology Providers: Support Website operations, order management, and technical maintenance.
- Payment Service Providers: Process payments, refunds, and transaction security checks.
- Shipping Providers: Arrange delivery, transportation, and shipment tracking.
- Customer Support Providers: Assist with customer inquiries and after-sales services.
- Analytics and Marketing Providers: Analyze Website usage or measure marketing performance where permitted by applicable law and your privacy choices.
- Regulatory Authorities and Other Lawful Recipients: Receive necessary information where required by law or lawful legal processes.
We do not sell personal information to third parties in exchange for money. However, certain advertising or data-sharing activities may be considered a "sale" or "sharing" of personal information under some jurisdictions' privacy laws and may be subject to applicable opt-out rights.
5. Third-Party Services
Our Website may use Shopify and other third-party technology, payment, shipping, and operational services.
These providers may process personal information necessary to perform their services and may be subject to their own privacy policies.
We encourage you to review the relevant privacy notices when using third-party services. We will manage our service relationships in accordance with our legal responsibilities and applicable data protection requirements.
6. International Data Transfers
Kavdrino is operated by a Hong Kong-based company and may serve customers in different countries and regions. Your personal information may be processed by service providers located outside your country or region of residence.
Where required by applicable law, we will take reasonable measures to ensure that relevant cross-border data processing complies with applicable legal requirements.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations.
Retention periods may depend on order and transaction record requirements, financial and tax obligations, customer support needs, information security, and legal disputes.
When personal information is no longer required, we will delete or anonymize it as appropriate, subject to applicable law and reasonable information security measures.
8. Information Security
We take reasonable technical and organizational measures to protect personal information. These measures may include restricting access to information, using secure data transmission technologies, and maintaining appropriate account and system security controls.
However, no method of internet transmission or electronic storage can guarantee absolute security.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information where legally available.
- Object to or restrict certain processing activities.
- Withdraw consent where applicable.
- Request access to or transfer of certain personal information where applicable.
- Opt out of certain targeted advertising, sales, or sharing activities where provided by law.
- Submit complaints to relevant data protection authorities.
Available rights and eligibility requirements may vary by jurisdiction. We may need to verify your identity before processing certain requests.
To exercise applicable privacy rights, please contact us at [email protected].
10. Marketing Communications
Where permitted by applicable law and subject to required consent, we may send product updates, promotional offers, or other marketing communications.
You may unsubscribe using the option provided in marketing emails or by contacting our customer support team.
Even if you unsubscribe from marketing communications, we may still send necessary non-marketing notifications concerning orders, payments, deliveries, or customer service.
11. Children's Privacy
Our Website is primarily intended for consumers who are legally eligible to make purchases.
We do not knowingly collect personal information from children where valid parental consent is legally required but has not been obtained. If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can address the matter in accordance with applicable law.
12. Third-Party Links
Our Website may contain links to third-party websites or services. These third parties may have independent privacy policies and information-handling practices.
We recommend reviewing their privacy notices before providing personal information through their services.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, technology, services, or applicable legal requirements.
Updated versions will be published on our Website. Where applicable law requires additional notice or renewed consent, we will follow those requirements.
14. Contact Us
If you have questions about this Privacy Policy or our handling of personal information, please contact us using the information below.
Email: [email protected]
Phone: +852 5638 2914
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Business Information
Kavdrino is owned and operated by HONGKONG CHIFENG TRADING LIMITED.
Kavdrino operates an online retail store at kavdrino.com, specializing in bathroom essentials, including toilet brushes and bathroom shelves. We offer practical products designed for everyday bathroom cleaning and organization.
BRAND: Kavdrino
LEGAL COMPANY NAME: HONGKONG CHIFENG TRADING LIMITED
OWNER / REPRESENTATIVE: Lin Guoyun
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +852 5638 2914
WEBSITE: https://kavdrino.com/
BUSINESS ADDRESS: ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HONG KONG